NSW TAB

[michaelg]

A few years ago my TAB account was locked because I tried more than three times with an incorrect account/PIN to log-in. Something had gone amiss as it was my first attempt. I phoned their hot line and after providing the necessary info they opened my account.

Yesterday it happened again - my first attempt to log-in came up with the message that it was locked because I had tried more than three times to log-in with an incorrect account/PIN.

I phoned their hot line. There was a recorded message to input my account and PIN. When I followed their instructions the recorded message said I used an invalid number. I could not get through to a real person to have my account reactivated.

This a.m. I sent them an e-mail informing them what had happened and if there was a telephone number where I could talk to someone to have my account unlocked. To their credit I got an immediate reply - I had to print one of their forms and then take it to a TAB outlet, which I might do tomorrow. I don't have a fax machine as faxing is an alternative option.

It seems their service has gone backwards in spite of increased competition. As previously stated a few years ago one phone call would have solved it and I would have bet with them yesterday, so they have lost some revenue. And I would not be surprised if this situation has also happened to other account holders.

If I had a bet with them today my bets would be boxed duets and trifectas. If anyone's interested the selections would have been:

Canberra R3 nos. 2, 3, 5, 7, 10, 11, 14
Canberra R4 nos. 1, 8, 10, 12, 13, 15, 16, 19
Swan Hill R6 nos. 1, 2, 3, 4, 10, 11, 14
Swan Hill R7 nos. 1, 2, 3, 5, 6, 9
Wodonga R6 nos. 1, 2, 3, 5, 8
Grafton R6 nos. 2, 5, 6, 7, 8, 10, 11
Grafton R7 nos. 1, 2, 3, 8, 9, 12, 14, 17
Sun Coast R6 nos. 1, 3, 5, 6, 9.

Duet outlay of $154
Trifecta outlay of $1,542

Maybe the TAB has done me a favour if my selections lose.

[peterpan]

michaelg,
I stopped using tabcorp sites after the debacle with all the freezing, etc etc a few months ago. I persevered for quite a while but it just became too hard, but what broke the camels back was the last time I rang customer help when the site wouldn't update the answer I got from the operator was "well what do you want me to do about it". That was it for me as far as I was concerned.

I bet 7 days a week, not a big punter, but on average would bet about 2K a day.
Not a big loss for them but if there are 100's of me then it certainly adds up.

These are the people that complain about every other betting median taking away their business but they are probably the worst there is as far as customer and quality service.

I currently bet with unitab and a couple of the corporates and have never been happier.

Cheers.

[michaelg]

Peter Pan, I hope the TAB Head Honcho(s) reads this and gets his people to start thinking of the exisiting and future customers.

About a year or so ago, the TAB changed one of my winning tennis bets after the event, and after a few e-mails the matter was rectified, but with no explanation or apology - it seems they just don't care about us. I even posted it here. If this forum did not have such strict rules I would use words such as "aaaaa, no conscience" etc".

I would not be too happy if I had shares in the company - I did, but sold them about a year ago.

[michaelg]

I have now received anothere e-mail from the TAB. They have informed me how to contact one of their operators by phone which I have now done, and they have reactivated my account.

[reded]

michealg the phone number is on the website under help then Customer Service

Above the email section is where the number is

For all other emails there may be a delay before response. If you require urgent assistance please contact Tabcorp Customer Service on xxxxxx.

[michaelg]

Hi, Reded.

I did originally phone the urgent help number but a recorded message asked for my account number and Pin. When I followed their instuctions the message said I used an invalid number.

When I e-mailed Customer Service I got an almost instant reply saying I had to download a particular form and fax it to them or deliver it to a TAB outlet.

Then later in the day I got a further e-mail with details of being able to phone for a reactivation of my account.

I did so, and the C.Service person was most helpful and reopened my account.