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-   -   Cyberhorse Form outtage (http://forums.ozmium.com.au/showthread.php?t=27598)

Chrome Prince 29th November 2013 09:22 PM

As I suspected, just got email from them

"We wish to advise on progress resolving our current service outage.

The problem was caused by a database corruption arising from a server meltdown at our web site hosting company 10 days ago.

We have been rebuilding the form database since then but have had difficulties with corrupted backups.
We believe that we have now identified all these problems and are now in the final stages of creating a new up-to-date database.
We hope to resume normal service early next week.

Sincere apologies to all our clients for this interruption to your service.
When service resumes all subscribers will have 1 month added to their subscription to compensate for the service outage."

Pretty good of them to add a month.

blackdog1 29th November 2013 09:39 PM

received same and good on them but still an early reply and update would've been welcome.

No financial loss on my part as far as wagering goes, I have a second data supplier as well different service but includes the form, but the extra month is welcome.

hopefully they'll be back on line soon

demodocus 7th December 2013 09:32 AM

I'm led to believe it's all bad news. Words like "administration" and "debts" are being bandied about with little prospect of resumption of normal service.

Might be a good time to seek out an alternative data supplier.

Chrome Prince 7th December 2013 10:07 AM

Well, it's very strange there's been no update on progress as the form was supposed to be available early this week. I think it's worse than we thought.

blackdog1 7th December 2013 11:11 AM

Quote:
Originally Posted by Chrome Prince
Well, it's very strange there's been no update on progress as the form was supposed to be available early this week. I think it's worse than we thought.
Funny you should mention it CP I was thinking last night that the extra month extension isn't such a generous offer after all.

I think they will suffer for this mishap because dedicated punters looked elsewhere by now.

Chrome Prince 10th December 2013 12:44 PM

This is all very strange, no zip files a week after the expected fix, no update on progress, and it appears the site has gone very very quiet, with no posts anywhere from admin.

I fear that demodocus could be correct, but if not, most clients would have gone elsewhere by now anyway, so resumption of service now, would really be too late to make it worthwhile anyway.

Just saying.

Chrome Prince 10th December 2013 08:53 PM

Just found out that the news is not good.
Please read the entire extract

https://connectonline.asic.gov.au/R...e=1b3bom9tyo_22

There could be charges for trading while insolvent and a copy of the email containing mistruths shall be forwarded to the Liquidator. This is actually fraudulent, asking for subscriptions.
The database actually had nothing to do with it!

UselessBettor 10th December 2013 09:17 PM

Wow.

I was not a subscriber but those documents were lodged a month ago.

Crazy stuff.

enjay 10th December 2013 09:30 PM

I wonder if there is any connection with the thread above this one by Rinconpaul.


Enjay

blackdog1 10th December 2013 10:09 PM

I never begrudge people for accessing free data, if it's offered take it.
But I resented the fact that some of us had to pay to access the same as what was offered free.

Either you run a business or a charity.


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