An absolute disgrace. A "no race" means precisely that. All bets should be refunded. Their actions may even be illegal under law.

But if reported correctly, then it's a typical troglodyte attitude to the betting public - AS IF THE TAB HAS A MONOPOLY ON BETTING and the PUBLIC ARE MUGS and should be thankful that the TAB is giving them the privilege of having a bet.

"You wanted to back the horse. It's still running. How dare you inconvenience us by wanting to cancel your bet. The race is going to be held later. What's your problem?"

With an attitude like that they will become irrelevant.