Would it not be logical to approach them in the first place??
Unless of course you have an axe to grind!

I have been getting their form files from the beginning and apart from an unfortunate server problem recently (happens to be an american server and I am sure we could give better service here, even if it costs a bit more), I had the best service from Bill and Co. Sure, I do not agree with some of his policies re. historical files but it's his business, he can run it any way he likes and if we find a better (cheaper source) we are free to go.

Sorry but your problem will not be solved by venting your anger on a forum, go back to the vendor, and having dealt with Bill for years I would not beleive that he would let you down.