I paid just a little under $10,000 for the entire package (that way I got a guarantee) and I bet as they tell me to. The customer service department is fine - the men there always return my calls on the day if I don't get straight through to them. I think I have probably driven them crazy with some of my questions but they have always responded politely and with good humour. I seem to get a return on about 80% on their selections but I really have never sat down and worked it out properly. I hope this helps anyway