Chrome,
"it used to be that the customer was always first - the most important aspect of any business".

Totaly agree with the comment, but the "customer" in this case I think are the advertising revenues for the major "customer" who probably does not know the A%^ end of a horse or grey, who else but the all mighty dolar worshiper, the shareholders, not forgetting the Gov. to, but that's another story.
Not sure how stocks and share work, but I am sure in principle one buys shares and expects some sort of Div.
The past few years I found the web pages of, or some of the web pages are impossible to decipher when it counts.
Why ?, so the punter has a hard time making decsions when it counts and disadvantage the punter, and lose, and more $$ money for share holders.
Call it an ecentric over-view...but hey, think about it. The punter is now a means of obtaining money for other vested interests,and usualy the "vested interest" sees it as commodity rather than something where "we", trainers, breeders jockeys, bookies etc etc, everything that goes into making a race are merely a pawn, for thier gain.

Like in another post it's mentioned, might need to adapt to these changes if it affects the end result, being, the best possible profit for the real investor/s,
The Punters.