Thanks for the suggestion, Sands, but I think that if I say to the NT Racing Commission that the bookmaker will not let me lose anymore money to him then they will probably not see that as a valid complaint. They would probably post me their bank account numbers to off-load my spare cash to.

If there was a way to get my message across to Michael Sullivan directly to advise him that the methods used by his subordinates are detrimental to the operation of the firm, then it may be more useful.

There is very little customer service with this organistaion, which has probably filtered down from the top. It feels to me that they all have a "god" complex believing they are much better and more well informed than us dumb punters.