They are pathetic Shaun, they remind me of a luddite carpenter who, instead of buying a power saw to keep up with the rest, buys a new file to sharpen the old trusty handsaw.

They are tinkering with the software making it ever slower and cumbersome.
The have restricted all access to their data by electronic means, thinking that it was the cause of the overload on their servers.

I ask you, how many would retrieve data on the daily bases?

I'd say less than a few thousand out of a punting population of many millions.
But there you go!

Many on line retail company employs better and faster servers than they do.

Greed is OK as far as I'm concerned, but there are limits specially when it gets in the way of actually satisfying said greed.

Same with some punters, don't want to spend a few hundred a year on software or data, and so spending inordinate amount of time looking for free stuff and in the meantime losing money?
Go figure!