I'm thinking along the same lines as them when it comes to fee's for services rendered.
They called up today to step me through an online demo but there was some trouble accessing their website so it's been put off until next week.
I know this is a ******** and I'm just going to play along with them for a bit of fun.
I want to wind them up a bit at the same time, so if any of you have got any questions you think I should put to them please let me know. I will post the answers I get here after the so called demo.