Punters and Punter's Computers Help Line !

Let's face it,most use computers, and computers are "machines" and machines have issues.
The so caled "help files", to some is a foriegn language, I myself find trying to understand help instructions is often a daunting task. The answers from those "in the know" often seem belittling to say the least, let alone, if we say, "it's for a racing program", or anything related to horse racing, suddenly to a non raceing pc expert/technician,well you just sense it was not the right thing to say, and regretably the plot is lost.
Help files to me, are useless most times. I am more on practicle first, then the help files makes sense.And this takes time. We as punters, just don't have that sort of time. There is a race to contend with !

May I suggest, a section on the forum, where we can ask computer related questions, where we can get our answers because we know ourselves where it's at in this industry.

It should include most popular opertaing systems, and not to become a slanging place to voice opinions. If one wants to get away from the technical help questions, then have another section, possibley called "the ring",and have the "nose bleeds" in there.
But I feel there is a lack of understanding when asking technical computer related questions and the computers we use is for our racing, but anyone outside the horse racing arena, just does not seem to want to "go there"
Comments welcomed

Thanks.