This is directed generally and does not only apply to IAS.

I cannot for the life of me understand why businesses do not listen or choose to ignore their own customers - their bread and butter.

I've noticed this trend over the last 15 years or so is increasing rapidly.

It used to be that the customer was always first - the most important aspect of any business.

That seems to have vanished.

As a side note:
The other day I bought the wrong cable for my computer, I needed a laplink rather than a serial cable. I returned to the store to exchange it with the receipt prepared to pay even more for the other cable and got a barrage of abuse including "this is not good for our business we'll lose money on the serial cable as the packaging is damaged."

This was not a small shop it is a major retail chain Australia wide.

I promptly explained that I only got the wrong cable because there was nobody around to help and when I finally asked at the front desk "nobody knew anything about computers"

I got my exchange and told the manager I'll never set foot in his store again.

What has this got to do with this thread?

The moral of the story is that punters are customers - listen to what they want and give it to them providing you can make a profit and it's practical.

And most importantly advise your paying customers of changes or new implementations in ADVANCE!

Chrome,

Ditto your point of view.

Perhaps the outrageous marketing success of 'Spin' by politicians to flog their wares, has so entranced the business world that they can also no longer see clearly the long proven axioms of successful retailing.

Max wrote:

'You may already know that IAS is currently rolling out its new wagering website. This new on-line experience combines the latest in secure website technology with exciting new on-line betting alternatives, such as Trifectas, Quinellas and Exactas, that all guarantee to pay more than the largest national TAB. The site also lets you submit multiple win/place bets on any number of horses, in the same race, at the one time.

In the coming weeks IAS will release new products that will replace DIVIplus and BETAdiv. Currently DIVIplus has been withdrawn from NSW to allow the technical implementation of this new IAS product, which guarantees to pay more than Australia largest TAB by between 5% - 50% on all races 7 days a week, so stay tuned'
End quote.

Until proven incorrect, nowhere in this statement does it say that Win or Place betting payouts by IAS will at any stage in the future pay more than Aus. largest TAB [ nor anyone else for that matter ].


It says that exotics will pay more [and not more than ALL TAB's], nothing else.

What it does say about Win and place bets [ surely what concerns us most ], is merely this:

Quote:

'The site also lets you submit multiple win/place bets on any number of horses, in the same race, at the one time'. End quote.


IAS already has this facility and punters are not happy with it.

The fact that 'new products' will replace DIVIplus etc. some time in the future is meaningless waffle delivered with maximum spin. Replaced with what ? A better or worse product ? If better, better for whom and in what way EXACTLY ?

So Max ,

What you have told us here is nothing but 'spin'. What the customer does know is that the product they did have has been replaced with an inferior product that we are not happy with and we are voting on it with our feet.

My IAS account has not been closed [ I have others I can use ], but will remain in limbo until it delivers, not offers, what I, not you, consider a 'better' product. Then and only then will I decide if it worth buying.

To quote another, but lesser known retailing axiom:

'Never underestimate the intelligence of your customers, they are smarter than you think.'

Cheers.


[ This Message was edited by: crash on 2004-03-02 07:10 ]

Chrome,
"it used to be that the customer was always first - the most important aspect of any business".

Totaly agree with the comment, but the "customer" in this case I think are the advertising revenues for the major "customer" who probably does not know the A%^ end of a horse or grey, who else but the all mighty dolar worshiper, the shareholders, not forgetting the Gov. to, but that's another story.
Not sure how stocks and share work, but I am sure in principle one buys shares and expects some sort of Div.
The past few years I found the web pages of, or some of the web pages are impossible to decipher when it counts.
Why ?, so the punter has a hard time making decsions when it counts and disadvantage the punter, and lose, and more $$ money for share holders.
Call it an ecentric over-view...but hey, think about it. The punter is now a means of obtaining money for other vested interests,and usualy the "vested interest" sees it as commodity rather than something where "we", trainers, breeders jockeys, bookies etc etc, everything that goes into making a race are merely a pawn, for thier gain.

Like in another post it's mentioned, might need to adapt to these changes if it affects the end result, being, the best possible profit for the real investor/s,
The Punters.

i agree with most of the sentiments expressed here . IAS has gone in the space of 6mths from good to shocking , will have to prove themselves before the get any of my punting money now.

More to the moral of some of these threads if looked at collectively.
In SA's daily paper there was a article where it stated, the clubs and pubs may refuse taking bets on behalf of unfair telecsasting fees, mainly affecting small pubs and clubs.
This is the type of action that get's to these suckers, by "refusing to do business" if they sucking the business dry,with fees of all things, which ultimately is the betting $ which comes from the those on the punt.

Does it REALLY matter to the end result of your bet if one watches the race or not ?


http://www.abc.net.au/pm/content/2004/s1028615.htm

Well things just seem to get worse and worse at IAS... Today, like Saturday, no DiviPlus on Sydney racing, just on Melbourne...

I must admit that I only joined IAS for one reason... DiviPlus... As some of you know, I run multiple systems, and I can easily put 50 bets on on a Saturday, and somewhere between 5 and 25 on any other day. Putting this many bets on (particularly Sat) on the IAS old site was painful, on the new site it is virtually impossible... and I've given up trying.

You have to wonder why the TAB's all have "betsheet" facilities, and the likes of the online bookies don't.... Perhaps they don't want the professional punters... I know they're after more turnover, but they don't seem to realise that 1 bet x $1000 = 10 bets x $100 = 100 bets x $10.

I'm the 100 bets x $10 type, and as soon as an online bookie offers "Best Tote Plus" (however small that plus might be), and a betsheet facility, then they will have all of my business.

Cheers,
Chris.

I see that IAS released information on their new product today, saying it will beat the NSW TAB by 5%-50% on all forms of betting (eg Win, Trifecta, etc) as long as you bet at least 4 minutes before the jump. After that, they guarantee better than between 5%-15% of the NSW TAB price.

Of course we'll have to wait and see if the dividends are closer to 5% than 50%, but I'll still be disappointed if either of the other two TABs give a higher payout.

I am very quick to knock a product but when it goes the other way I feel I must bring that to attention as well.
I had 1 bet today DOCTOR DANGEROUS.
Showing $3.4 on nswtab $4.2 on sportodds fixed and $4.80 on IAS fixed.
Obviously placed the bet with IAS at $4.8 only to be informed on the betting slip that the odds had changed to $5.0. THANK YOU VERY MUCH.

That's the kind of service I endorse.

Hi everyone. I currently have an account with centrebet, but am thinking of opening another online account to help ensure I can get a better price on my selections. I'm really only interested in betting on Australian horse racing for the win and place. I'm considering opening an account with IASbet, and happened to come across this thread from last year. There seemed to be many concerns about their new website and possibly about there dividends.

Can I ask you guys now, after having had some time to get used to their new website, and given them plenty of time to work out any kinks in their transition, would you recommend I sign up with them? What is it that you like or dislike about them? Thank you very much for your feedback.

Happy punting!

__________________
...time held me green and dying, though I sang in my chains like the sea. - Dylan Thomas

Iasbet works for me..sometimes there are better fixed odds elsewhere, but it usually beats the TAB starting prices prices..and I endorse what Kenchar wrote in previous post on this thread..sometimes you go to grab a fixed price on offer with IASBET ,only to have IASbet give you an even better price..(it can also go the other way, but generally I think IASbet is pretty hard to beat.)

All the best