It wouldn't be so bad if there was some indication of progress, lack of progress.
I can wear it if they say not until next month, but not knowing any timeframe is a bit inconvenient.

__________________
RaceCensus - powerful system testing software.
Now with over 399,000 Metropolitan, Provincial and Country races!
http://www.propun.com.au/horse_raci...ng_systems.html
*RaceCensus now updated to 31/03/2024
Video overview of RaceCensus here:
http://www.youtube.com/watch?v=W821YP_b0Pg

I have to say i love the fact android has a RDT program that works, there is a Microsoft app but it blows, i even installed it on my phone, i won't do any hard core excel programming but i can monitor everything and i have an On/Off switch on my sheet just in case.

__________________
One Drive

"If the corporates are treating you poorly , just go elsewhere."
"If they need you , they will soon find out."
"If you need them , you will soon find out." --moeee
_______________________________________________

Yes, it is a sure-fire way to lose clients to not give them any info on what is happening. Seriously, they are in the "information" business and this does nothing to develop trust with clients. There is always Racenet and RISA. I guess this just means that I can have a little holiday from punting until I get used to one of these 2 sites formats.

The phone is off the hook and they aren't answering emails, and I received an invoice for subscription for next month with no mention about the outage at all.
On their own forums, nobody is answering queries either.

The longer this goes on, the more I think the backups don't work and that any future form may be compromised.

The whole thing is a real worry at the moment. If backups are there, should take no more than 24 to 48 hours to have it running and that's being very generous.

__________________
RaceCensus - powerful system testing software.
Now with over 399,000 Metropolitan, Provincial and Country races!
http://www.propun.com.au/horse_raci...ng_systems.html
*RaceCensus now updated to 31/03/2024
Video overview of RaceCensus here:
http://www.youtube.com/watch?v=W821YP_b0Pg

Obviously the "ACCOUNTS" department isn't suffering the same fate.

Cheers.

Hate to say I told so, but this easy going attitude towards backup was there from the word go.

As you said even if you have to buy a new server box and stick in the backup drives, it shouldn't take more than a day or two.

I personally would swallow my pride and buy the most current data again, it's available from various vendors.
Then they can worry about archived data.

My fear is the same as yours, the data was full of errors when they changed the system a couple of years ago, God knows what will be like this time?

even though i only used the 3 start form and web scraped that it used to be a bitch to code around the errors.

__________________
One Drive

"If the corporates are treating you poorly , just go elsewhere."
"If they need you , they will soon find out."
"If you need them , you will soon find out." --moeee
_______________________________________________

On second thought, there must be some other problem there we are not aware of.
I mean it would have been easy enough to just post the current forms!?

I heard there was a RISA issue this week? Maybe not related

I don't think they can post the current form, it's more than likely an SQL database with past runs for horses. They link the tracks table, the nominations table and the past run tables to provide the stats and the 5 start or 10 start form. Therefore having the race fields and no other tables, all the career stats and past form will be missing. I may be wrong, but this would explain why it's taking so long, especially if all the links and queries have to be rebuilt. If it's all lost, it may not be back online for weeks, it's a massive job to code it all and then test it and then upload all the data.

Although it's automated, I was offended to receive a renewal invoice, and going by past experiences, I doubt whether there will be any type of discount or allowance for days missed.The least they could have done is to add a note stating when it's expected to be fixed or even an apology we don't know how long it will take.

The stats must be derived as I outlined, because when there is a missing run or 1998 data without full past runs, the stats are incorrect.
So if or when it comes back, it would be prudent to doublecheck all horses to make sure the stats are updated and match past data plus one run.

I think their isp crashed, but can't believe they have no mirror backups to re upload, surely in this day and age when it's a business with hundreds of subscribers....

__________________
RaceCensus - powerful system testing software.
Now with over 399,000 Metropolitan, Provincial and Country races!
http://www.propun.com.au/horse_raci...ng_systems.html
*RaceCensus now updated to 31/03/2024
Video overview of RaceCensus here:
http://www.youtube.com/watch?v=W821YP_b0Pg